Returns Information

You have 14 days to return or exchange your items

  1. Sign in to your SHOPATVELVET account and select the order number from which you would like to return or exchange
  2. You will receive an email confirmation containing your return instructions
  3. Once confirmed, please send the package to:

Return and Exchanges
Jl. Kelapa Puan Raya Blok AF 1/3
Gading Serpong, Tangerang 15810



Important Information
  • Purchases items are exchangeable into a different size
  • All exchanges are subject to availability
  • All exchanges are sent to you without shipping cost
  • Please make sure all products are exactly as you received them with tag still attached
  • Product exchanges only applied to products with manufactory defect



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