Help/FAQ

Shipping Rules & Resctrictions

We are not responsible for merchandise risk of loss after the courier has delivered the order to the address.

We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address. For Indonesian customers, please check your JNE shipping code in the “Track Order” links at the top of the page (jne.co.id) and call JNE customer service (021-2927 8888) to deal with the problem.

Free shipping will be given if there are mistakes in the order(s).