FAQ

Shipping Schedule

When placing your order on SHOPATVELVET.com, please take into consideration that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.

Please allow 5-6 working days after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. You will be sent a confirmation email once your order has been dispatched with tracking information.

Orders can only be delivered when the full amount of payment is received and confirmed.

PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred.

Our delivery timescale for both domestic and international standard orders is shown below:

JAKARTA AREA. Estimated delivery time: 1-3 working days after shipment.

OTHER CITIES IN INDONESIA. Estimated delivery time: 2-5 working days after shipment.

INTERNATIONAL. Estimated delivery time: 5-15 working days after shipment.

Delay might occur during public holidays.